Nobody knows more about customer data than Global Z. We cover 98.9% of the world’s population with a detailed understanding of names, addresses, social, email, phone, and metadata for an amazing customer experience. Our specialty is to help companies with their global customer data for Single Customer View, Customer 360, and Customer MDM applications.
Global-Z is dedicated to maintaining a topnotch customer satisfaction rating with its clients. The company maintains a very high Net Promoter Score of 74, and over 90% of its new revenues come from existing customer referrals.
Global-Z is a pioneer in the development of international Customer MDM (Master Data Management) solutions. Founded in 1989, we were the first company to introduce worldwide address verification and correction solutions. We were also one of the first omnichannel Customer MDM solutions, which combines in-store, online, social, postal mail, and over-the-phone customer identity resolution solutions. As a result, our client list includes some of the largest and most successful global brands in the retail, consumer electronics, marketing solutions, and publishing industries.
Our approach involves a unique synthesis and comprehensive understanding of technology, languages, and cultures. Our proprietary software algorithms are continually being improved based on global market experience. Through focused training and travel programs, our employees nurture their awareness of standards and practices around the world.
Enterprise-grade security and data privacy are of paramount importance. We are one of the only Customer MDM companies to be GDPR compliant, ISO 27001 compliant, and to have implemented EU-US Privacy Shield and Swiss-US Privacy Shield. Team members have many certifications, including ITIL – IT Service Management, Certified Information Privacy Manager, and Certified Information Privacy Professional / Europe.
Global-Z continues to be an industry leader in software development, research and customer service. While developing new systems and approaches, our R&D specialists closely monitor worldwide changes in postal specifications and international data collection needs.